Privacy Policy

Last updated: May 08, 2025

Welcome to our Privacy Notice

Your privacy is critically important to us.

This privacy notice describes how Ukoo Africa Homes Limited (“Ukoo”) protects the personal data it processes, why and how we collect and use your personal data, and how you can exercise your rights in relation to the processing of your personal data.

This privacy notice should be read together with the Terms and Conditions of Use for Ukoo Africa Homes Limited’s services. Where there is a conflict, this privacy notice will prevail.

Definitions

  • “Ukoo Africa Homes,” “Ukoo,” “we,” “our,” “ours,” and “us” refers to Ukoo Africa Homes Limited and includes its successors and assigns.
  • “Personal data” or “personal information” means information that identifies you as a unique individual, such as your name(s), physical address, contact details, ID or passport number.
  • “Processing” means collecting, using, storing, retrieving, disclosing, deleting, or managing your personal data in any way.
  • “Sensitive personal data” includes data revealing race, ethnic origin, family details, sex or sexual orientation.
  • “You” refers to:
    • Any customer or prospective customer interested in purchasing our real estate properties.
    • Any contractor, supplier, service provider, or advocate engaged by Ukoo.
    • Any visitor accessing Ukoo’s premises.

Collection of Personal Data

Ukoo collects personal data that is necessary to provide our services. This data may be provided through:

  • Written application forms or digital communications such as emails, WhatsApp, or our website (www.ukooafricahomes.co.ke).
  • When you contact us for more information, submit an inquiry, file a complaint, or engage in a transaction with us.
  • When visiting or interacting with Ukoo’s physical offices.
  • Subscribing to our newsletters, SMS, or social media platforms.
  • Participating in events, surveys, marketing promotions, or competitions.

What Information is Collected?

We may collect the following personal data:

  • Full names, contact details, ID/passport number, KRA PIN, and nationality.
  • Details of transactions, payments, and preferences.
  • Information related to events or project interests.
  • CCTV footage for premises security.
  • Visitor logs (name, contact, vehicle registration).
  • If purchasing property for a minor, their name, birth certificate, and date of birth with parental/guardian consent.

Legal Entity Data

For corporate clients and legal entities, we may collect:

  • Certificate of incorporation, KRA PIN, contact details, and directors’ ID, PIN, and passport photos.

Mailing Lists and Marketing

To keep our clients informed about Ukoo projects and promotions, we may collect:

  • Name and contact details
  • Project preferences
  • Information about attended events or services of interest

Use of Personal Data

Ukoo will use your personal data for the following purposes:

  • To fulfil contractual obligations for property sales or services.
  • To manage property ownership records and transactions.
  • To communicate updates, offers, and respond to queries.
  • For internal operations such as research, quality control, training, and systems improvement.
  • For legal, compliance, and risk mitigation purposes.
  • To send marketing messages unless you opt out.
  • For event documentation through photos and videos (with consent, especially for minors).
  • For recruitment and employee records.
  • For supplier due diligence and payments.

Transfer and Disclosure of Personal Data

We may share personal data with:

  • Legal representatives, auditors, software providers, and other agents.
  • Governmental or regulatory authorities as required by law.
  • Other third parties where legally required or necessary for service delivery.

Legal Basis for Processing

We process your data under the following bases:

  • To perform a contract with you.
  • Based on legitimate business interests.
  • To comply with legal obligations.
  • To protect vital interests.

Direct Marketing

Ukoo may contact you with information on new properties and promotions aligned with your interests. You can opt out anytime.

Retention of Personal Data

We retain personal data for no longer than necessary, typically up to seven (7) years, or as required by law or contractual obligations.

Your Rights

You have the right to:

  • Be informed of data processing.
  • Request rectification of incorrect or incomplete data.
  • Withdraw consent and object to processing.
  • Request deletion of data when no longer necessary.
  • Restrict processing in certain circumstances.
  • Request data portability.

Use of Cookies

Our website may use cookies to collect non-personal data such as browser type, time on site, and pages visited. You can accept or reject cookies upon visiting the website.

Amendments

Ukoo Africa Homes Limited reserves the right to update this privacy notice periodically. Continued engagement with us signifies acceptance of these changes.

Contact Us

For questions, concerns, or to exercise your data rights, contact:

Email: info@ukooafricahomes.co.ke

Phone: +254768543038